"Before deploying One Medical Passport there was no easy way to ensure patients had completed their preoperative questionnaires" said Claire O'Brien, Director of Nursing for Massachusetts General Hospital"Now, medical histories are complete; eliminating lengthy follow-up calls, redundancy in documentation and legibility issues. We couldn't be more pleased with the solution."
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" Because just over 70% of our patients create their own One Medical Passports, our nursing staff spends less time asking questions and recording answers, and more on evaluating and discussing the critical elements of a patient's history," said Janis Licari, vice president quality management for Midwest Surgical Management Group. "For those patients unable to or not wanting to create a Passport themselves, the process is so streamlined our nurses do it for them in no time; it is especially easy to update information when a patient returns for a subsequent visit. Patient feedback has been extremely positive. In fact, patients continue to rate their experience with One Medical Passport extremely high when returning our patient satisfaction surveys."
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"Before SourcePlus Passport we had a fairly high delay rate for insurance claims due to inaccurate information provided by doctors' offices". said Ruth Maxwell, Administrator MedCenter Surgery Center. "Placing control in the hands of patients, information is current and filled out correctly, allowing us to process claims more quickly."
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"We have been very impressed with SourcePlus Passport and how quickly our staff has embraced the solution," said Wanda Moratelli, CASC, Business Administrator Ambulatory Care Center. "Pre-op information collection and workflows are much more streamlined. Patient history, medications and other essential information is very easy to find, legible and complete. As a result, we have substantially reduced the amount of time our nurses spend on the pre-operative interview process so that they can focus more on patient care."
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"In the ASC industry, it is not one size fits all. The ability to customize SourcePlus Passport to a center's specific needs is extremely valuable ," said Judy Ambury, director of nursing, HCA Outpatient Surgical Services. "Working with the Medical Web Technologies' team our requests were met with ease; in many instances reports were customized on the same day as the request. It is much easier to use than our old method and our staff and patients love it."
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"Since incorporating One Medical Passport, we have seen an overall decrease in hospital transfers," said Michael Ferrara, administrator, HCA Northlake Surgical Center. "With the detailed assessment Information is more accurate and more complete which enables us to conduct more thorough screenings and identify issues in advance of a procedure. Anesthesia personnel and our surgical center staff have never worked in tandem so well. "
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We were initially skeptical whether the elderly population would be open to going online to fill out their preoperative medical history. Fortunately they surprised us; they have proven to be very computer savvy," said Aaron Johnson, executive director of High Pointe Surgery Center. "With more than 90 percent of our patients utilizing One Medical Passport, it is apparent that the solution has been well received by patients of every age. The process has also proven very cost effective, saving us approximately $20,000 a year in staff-related costs ."
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"One Medical Passport allows our staff to focus more on patient care and less on administrative tasks," said Marjorie Romano, administrator of CARES Surgicenter. "Because of high patient utilization, two out of four nurses are no longer removed from patient care to make calls on a daily basis. Information being entered by patients is also more thorough, and most importantly, patient satisfaction is at an all time high."
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"Bringing the pre-operative process online has proven extremely valuable to our facility and our patients" said Ron Bullen, Administrator of Moreland Surgery Center "With approximately 80 percent of patients utilizing SourcePlus Passport, we have reclaimed an estimated 25 minutes of nursing time per case; this translates to more than 100 labor hours saved each month."
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"Using One Medical Passport surgery cancellations caused by missing paperwork have decreased more than 80 percent, enabling our facility to greatly streamline patient flow as we stabilize scheduling and avoid needless and costly delays," said Adam C. Hauser, M.D., medical director of The Surgery Center at Brinton Lake and president of Associates in Anesthesia, Inc.
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"Because of the One Medical Passport solution we have prevented two possibly life-threatening situations when patients neglected to mention medical history that could have been critical to their scheduled surgery," said Gina Espenschied, RN, BSN, CNOR administrator of The Surgery Center at Briton Lake. "The information came through on One Medical Passport the day before the scheduled surgeries, we were alerted, and life threatening situations were averted."
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"Since implementing One Medical Passport, day-of surgery cancellations have decreased 43 percent, improving our bottom line by reducing back-end labor costs resulting from cancelled or delayed procedures," said Glenn Bacon, DO, chair of the Department of Anesthesiology at Wentworth-Douglass Hospital. "We have also eliminated the time, expense, and risks associated with manually and repetitively entering pre-op data on each form."
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| "The main benefit I see in Endoscopy is that most of the screening is done prior to the patient's arrival allowing for smoother flow through the procedure. I think the assessment data collected prior to arrival is more complete because the patient can be relaxed, answering questions in the comfort of their home, verses having these questions fired at them after they've been prepped and are anxious about their imminent procedure. It also provides nurses and physicians detailed info regarding the patient's medical history and allows the care giver to present a knowledgeable demeanor toward the patient when they arrive. - Shelly Stuart / Director of Nursing / Wentworth Douglass Hospital |
